TERMS OF USE FOR THE eGold REWARDS PROGRAM ON GOLDBCK.COM

Last update:15th of September 2023

Introduction

Welcome to the eGold Rewards Program, an expression of our deep appreciation for the esteemed members of Goldbck.com and its expansive partner network. This document outlines the terms and conditions governing your participation in our eGOLD Rewards Program. By becoming a member, you have the opportunity to accumulate eGOLD reward points for every dollar spent, and these rates may vary depending on the vendor of your choice. These eGOLD reward points hold the key to unlocking an exciting array of rewards, spanning travel experiences, prepaid cards, gift cards, and an enticing selection of merchandise. Please carefully review these terms, as they establish the rules and guidelines for your engagement with the eGOLD Rewards Program. By participating in the program, you are agreeing to comply with and be bound by these terms. We encourage you to revisit this document periodically, as it may be subject to updates and refinements to enhance your rewards experience and align with the evolving needs of our valued members. Your continued use of the eGOLD Rewards Program signifies your acceptance of any future revisions.
Thank you for being a part of the Goldbck community, and we look forward to enriching your journey through the eGOLD Rewards Program.

Acceptance of Terms

By participating in this Program, you agree to abide by these terms and conditions, collectively referred to as the "Terms." If you do not agree with these Terms, we kindly ask you to refrain from participating in the Program.

Eligibility

To be eligible for the Program, you must:

  • Be at least 18 years old.
  • Have a valid email address.
  • Possess a valid mobile number.
  • Be willing to provide additional Know Your Customer (KYC) details if required for redemption, depending on your country of residence

Please review these "Terms and Conditions" carefully. This Agreement has implications for your rights, while other services provided by Goldbck may have separate terms.

This Agreement constitutes a legally binding contract between individuals who enroll in any of the Programs (referred to as "Members") or utilize any of the Company Properties. If you are a Member or use any Company Property, you acknowledge that you have read, comprehended, and consented to comply with all the terms and conditions outlined in this Agreement. If you are unable or unwilling to accept the terms of this Agreement, we respectfully request that you discontinue participation in the Program(s) and promptly terminate your Program membership(s).

Additionally, you consent to mandatory individual arbitration and waive the right to participate in class-action lawsuits or jury trials for dispute resolution with the Company, except for matters within the jurisdiction of small-claims court. The Goldbck Reward services are operated by GLOBAL HOTELIER PTE. LTD, TRAVOLIERPAY INDIA PVT LTD, & TRAVOLIERPAY LTD UK, alongside their affiliates, collectively referred to as "Goldbck" and "eGOLD Rewards." This service allows users to accumulate loyalty points backed by "Digital GOLD" when booking and purchasing goods and services, as well as accessing other services on the website located at www.goldbck.com, its network of websites, software applications, and any other products or services offered by Goldbck (collectively referred to as "Goldbck Services," including "eGOLD PAY," "eGOLD SHOP," "eGOLD TRAVEL," "eGOLD POINTS," and "eGOLDSHOPPING").

eGold Rewards Points are represented as "eGold." One eGold (eGold point) equals 100 micrograms (mcg) of Gold. The price of Gold points is determined at the time of issuance, and these eGold points are granted based on a portion of the commission received from affiliated partners.

Financial Regulation

It's essential to understand that TRAVOLIERPAY INDIA PVT LTD, TRAVOLIERPAY LTD UK, and GLOBAL HOTELIER PTE LTD are not regulated financial services providers. All user balances and transactions are safeguarded by third-party licensed payment institutions.

Site Management

The website www.goldbck.com (referred to as the "Site") and the eGold Rewards Program (referred to as the "Goldbck Rewards Program") are managed by Global Hotelier Pte. Ltd., TravolierPay India Pvt Ltd, & TravolierPay Ltd UK (hereinafter "we," "us," or "our"). These entities reserve the right to terminate and modify the Rewards Program and Terms and Conditions at their discretion, without prior notice.

By accessing the site, participating in the Rewards Program, or utilizing the Goldbck Services, you declare that you have read, comprehended, and agreed to the Terms of Use as set out below. Additional terms and conditions related to the site can be found in the general Site Terms of Use, privacy policy, and FAQs, all of which form an integral part of these Rewards Program Terms of Use ("Rewards Program Terms").

The Goldbck Services are not accessible to individuals under 18 years of age or users who have previously been barred from the Goldbck Services. Furthermore, the Goldbck Services are unavailable to individuals prohibited from using them under the laws of Singapore, the European Union, UK, Delhi international arbitration centre, New Delhi, India, or any other relevant jurisdiction.

By downloading, installing, or otherwise using the Goldbck services (eGold Rewards), you confirm that you are at least 18 years old and possess the legal capacity required by your jurisdiction of residence. You also affirm that you have not been previously excluded from or prohibited from using the Goldbck services.

Please note that we reserve the right to modify, amend, append, or delete these Rewards Program Terms at any time without prior notice. This includes any rules, regulations, benefits, or conditions related to participation, which may or may not affect the value of the Goldbck Rewards. Each modification takes immediate effect, and it is your responsibility to periodically review these Rewards Program Terms.

The most recent version of these Terms and Conditions will be accessible on our website and will supersede all prior versions. Continuing to use the Company Property following any notifications indicates your acceptance of these modifications and your commitment to adhere to these Terms and Conditions. If you disagree with any changes to these Terms and Conditions, your only recourse is to discontinue using the Company Properties.

By persistently using this site and participating in the Rewards Program after changes to these Rewards Program Terms, you confirm your agreement and acceptance of these changes. For other services, your usage is subject to the submission and acceptance of the applicable terms and conditions.

Subject to the provisions of this Agreement, we grant you a non-exclusive, non-transferable license (without the right to sublicense) to access and use the Company Properties for personal use in accessing the Program(s). You acknowledge that you gain no rights beyond those explicitly granted in this Agreement. The Company retains the right to modify, upgrade, or discontinue the Program, any Company Property, or any feature of the Program or the Company Properties, with or without prior notice. The Company and its licensors retain all rights not expressly granted under this Agreement.

You affirm that you, as well as those acting on your behalf, shall not:

  • Harm, disrupt, or unduly burden the Company Properties.
  • Introduce any code designed to disrupt the Program into the Company Properties.
  • Modify or erase any Content available via the Company Properties.
  • Access the Program or the Company Properties through automated means, such as expert systems, electronic agents, or "bots."
  • Utilize scripts or concealed redirects to derive financial gains from the Company.
  • Alter, reverse engineer, decompile, copy, or derive the source code of any Company Property for any purpose.
  • Lease, sell, or sublicense any Company Property.
  • Provide unauthorized third parties access to the Program.
  • Access or attempt to access confidential content through the Company Properties.
  • Disrupt the operation of the Program, including distributing unsolicited advertising, computer worms, viruses, or other harmful elements.
  • Publish any defamatory, obscene, or unlawful material on the Company Properties or within the Program.
  • Infringe upon the intellectual property rights of any third party or misappropriate trade secrets.
  • Engage in any illegal, manipulative, or misleading activity through the Program.
  • Employ manual or automated software, devices, or processes to scrape, crawl, spider, or index any page of Content from the Company Properties.

Please read these Terms and Conditions ("Terms and Conditions" or "Agreement") carefully. This Agreement affects your rights - other services provided by Goldbck may be subject to separate terms. This Agreement constitutes a legally binding agreement between each individual who enrolls in any of the Programs ("Member") or otherwise uses any one of the Company Properties. If you are a Member or use any of the Company Properties, You agree that you have read this Agreement, understand it, and agree to be bound by all its terms and conditions. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DISCONTINUE PARTICIPATION IN AND USE OF THE PROGRAM(S) AND TERMINATE YOUR PROGRAM MEMBERSHIP(S) IMMEDIATELY. You agree to the mandatory individual arbitration and class action/jury trial waiver provisions to resolve any disputes with the Company, except for those matters that may be taken to small-claims court.

The Goldbck Reward services are operated by GLOBAL HOTELIER PTE. LTD, TRAVOLIERPAY INDIA PVT LTD, & TRAVOLIERPAY LTD UK (with its affiliates, "Goldbck" and "eGold Rewards"). This enables users to gain loyalty points backed by "Digital GOLD" for booking and purchasing goods and services and using other available services on the website available at www.goldbck.com, and its network of websites, software applications, or any other products or services offered by Goldbck (the "Goldbck Services," "eGold PAY," "eGold SHOP," "eGold TRAVEL," "eGold POINTS," "eGOLDSHOPPING").

eGold Rewards Points are termed “eGold”. One unit of eGold (eGold point) is 100 micrograms (mcg) of Gold. The price of Gold points is determined at the time of issuing points, and the eGold points are given based on a portion of the commission received from the affiliate partner.

The Cashback value to the Member is converted into eGold Points. The value of Gold points may vary as per the trading price of Gold.

GLOBAL HOTELIER PTE LTD: IS NOT A REGULATED FINANCIAL SERVICES PROVIDER. TravolierPay India Pvt Ltd: IS NOT A REGULATED FINANCIAL SERVICES PROVIDER. TravolierPay Ltd UK: IS NOT A REGULATED FINANCIAL SERVICES PROVIDER. User balances and transactions are secured by third-party licensed payment institutions.

The www.goldbck.com ("Site") and the eGold Rewards Program ("Goldbck Rewards Program") are managed by Global Hotelier Pte. Ltd., TravolierPay India Pvt Ltd, & TravolierPay Ltd UK ("we," "us," or "our"). Global Hotelier Pte. Ltd. TravolierPay India Pvt Ltd, & TravolierPay Ltd UK reserves the right to terminate and change the Rewards Program and Terms and Conditions at any time without prior notice to you.

By accessing and/or using the site and participating in the Rewards Program, you acknowledge that you have read, understood, and agreed to the Terms of Use set out below. Other terms and conditions concerning the site include the general Site Terms of Use, privacy policy, and FAQs, which are integral to these Rewards Program Terms of Use ("Rewards Program Terms").The Goldbck Services are not accessible to persons under the age of 18. The Goldbck Services are also not available to any Users previously removed from the Goldbck Services by Goldbck. Finally, the Goldbck Services are not available to any persons barred from receiving them under the laws of Singapore, the European Union (such as its export and re-export restrictions and regulations), and India or applicable laws in any other jurisdiction.
By downloading, installing, or otherwise using the Goldbck services, you represent that you are at least 18 years of age and the age of legal majority in your jurisdiction of residence and that you have not been previously removed from or prohibited from receiving the Goldbck services.

Please note that we may change, modify, add, and delete these Rewards Program Terms at any time without prior notice, in whole or in part, including any rules, regulations, benefits, or conditions of participation, which may or may not affect the value of the Goldbck Rewards (as defined below). Each such modification will take immediate effect. These Rewards Program Terms must be read periodically.

The most current version of these Terms and Conditions will be available on our website and will supersede previous versions. Your continued use of the Company Property following any such notifications constitutes your acceptance of such modifications and your Agreement to be bound by these Terms and Conditions. If you do not agree to any modification of these Terms and Conditions, your sole remedy is to discontinue your use of the Company Properties.

By continuing to use this site and participating in the Rewards Program after changes to these Rewards Program Terms, visitors, users, or Registered Users ("You" or "User") acknowledge that you agree and consent to the changes. If you use any of our other services, your usage is based on submitting and accepting the terms and conditions applicable to such services. Subject to this Agreement, we hereby grant you a non-exclusive, non-transferable license (without the right to sublicense) to access and use the Company Properties for your personal use to access the Program(s). You agree that you obtain no rights other than the rights and licenses expressly granted in this Agreement. The Company reserves the right to change, upgrade, or discontinue the Program, any Company Property, and any feature of the Program or the Company Properties, at any time, with or without notice. Company or its licensors reserve all rights not expressly granted under this Agreement.

You agree that you will not, and will not permit others to:

  1. damage, interfere with or unreasonably overload the Company Properties;
  2. introduce into the Company Properties any code intended to disrupt the Program
  3. alter or delete any information, data, text, links, images, software, chat, communications and other content available through the Company Properties (collectively, "Content")
  4. access the Program or the Company Properties by expert system, electronic agent, "bot" or other automated means
  5. use scripts or disguised redirects to derive financial benefit from Company
  6. modify, reverse engineer, reverse assemble, decompile, copy or otherwise derive the source code of any Company Property for any reason
  7. rent, sell or sublicense any of the Company Properties
  8. provide any unauthorized third party with access to the Program
  9. access or attempt to access confidential content through the Company Properties
  10. interfere with the operation of the Program, including, but not limited to, distribution of unsolicited advertising or mail messages and propagation of computer worms and viruses
  11. post any material in any form whatsoever on the Company Properties or within the Program that is defamatory, obscene or otherwise unlawful or violates any third party's right of privacy or publicity;
  12. infringe any third party's patent, copyright, service mark, trademark or other intellectual property right of any kind or misappropriate the trade secrets of any third party in connection with your use of the Program or the Company Properties
  13. engage in any activity that does not comply with applicable law and regulations or otherwise engage in any illegal, manipulative or misleading activity through the use of the Program
  14. use the manual or automated software, devices or other processes to "scrape," "crawl," "spider" or index any page of Content from the Company Properties.

Cashback (Goldback) is eGold Points. We offer the ability for Members to earn Cashback (Goldback) in eGold Points (eGold) referred to as ("Cashback (Goldback)") on their purchases completed through the Company Properties. The Company receives compensation for referring buyers to the retailers, brands, merchants, and other partners participating in this Program ("Affiliate Stores"). The Company gives a portion of this fee to its Members as Cashback (Goldback) in the Cashback (Goldback) value in Gold Points.

The compensation received by the Company may play a part in whether retailers and products appear on our site, where they are placed, and how we promote them to you. Participation in this Program and the opportunity to earn Cashback (Goldback) are offered at the Company's sole discretion and subject to your compliance with this Agreement.

Earning Points

You can accumulate Points by making purchases either on the Goldbck website or through its affiliate partners. The rate at which Points are earned per dollar spent varies depending on the vendor. For example, when you shop on the Goldbck website (eGold Rewards), you might earn 1 Point for every dollar spent.
Cashback (Goldback) is essentially equivalent to eGold Points. We offer our Members the opportunity to earn Cashback (Goldback) in the form of eGold Points (eGold) when they make purchases through the Company Properties. The Company receives compensation for referring buyers to retailers, brands, merchants, and other partners participating in this Program (referred to as "Affiliate Stores"). A portion of this compensation is returned to our Members as Cashback (Goldback) in the form of eGold Points.
The compensation received by the Company may influence the visibility and placement of retailers and products on our site, as well as how we promote them to you. Participation in this Program and the ability to earn Cashback (Goldback) is solely at the discretion of the Company and is subject to your compliance with this Agreement.

Online Cashback (Goldback) in eGold points can be earned by:

  • Registering for an Account.
  • Signing in to one of the Company Properties.
  • Using shopping links within the Company Properties.
  • Completing your purchase transaction during the same shopping session that started with clicking on the shopping link.
  • If you visit other sites before completing your purchase or use coupons not provided by the Company, your purchase may not be associated with our service, and you may not earn Cashback (Goldback). Disabling "cookies" on your computer will also prevent you from earning Cashback (Goldback) because cookies are used for user authentication and verifying which Member

    Account is eligible for Cashback (Goldback).

    In-Store Cashback (Goldback) may also be offered, allowing you to earn eGold Points for purchases made at specific physical Affiliate Store locations. To be eligible for In-Store Cashback (Goldback), you must link your payment card to an "in-store" offer ("Card Linked Offer") and subsequently use that payment card to complete the purchase following the terms of the Card Linked Offer. The specific terms of In-Store Cashback (Goldback) and each Card Linked Offer will determine how In-Store Cashback (Goldback) is earned and paid, to the extent that they differ from this Agreement.

    We may provide a Browser Extension to enhance your Cashback (Goldback) shopping experience. The use of the Browser Extension is governed by the Goldbck Cashback (Goldback) privacy policy and will prevail in case of any variations from this Agreement.
    Periodically, the Company may offer gift cards as part of a promotion or as a redemption option for your Cashback (Goldback). These gift cards are subject to the terms and conditions of the gift card issuer, as well as the relevant policies of the Affiliate Store. Gift cards issued as sign-up bonuses are provided in physical form.

    Cashback (Goldback) Exclusions: Cashback (Goldback) is earned based on your net purchase amount, which excludes taxes, fees, shipping costs, gift-wrapping, discounts, credits, returns, cancellations, and extended warranties. Purchases of gift cards generally do not qualify for Cashback (Goldback). The Cashback (Goldback) amount can vary depending on the store and product category, and there may be exclusions specific to each offer and store. Please carefully review these terms.

    Store Policies: Products you purchase from Affiliate Stores or Sellers, whether online or in-store, are subject to the respective policies of the Affiliate Store or Seller. This includes exchange and shipping policies. It's important to note that we are not agents of any Affiliate Store or Seller, and these entities operate independently beyond our control. Therefore, your interactions with Affiliate Stores or Sellers, including participation in offers or promotions, are solely between you and the respective Affiliate Store or Seller. We assume no liability, obligation, or responsibility for any aspect of such interactions, including offers, promotions, or changes to or withdrawal from the Program by Affiliate Stores or Sellers. We are also not responsible for any impact on Cashback (Goldback) accrual due to such changes, discontinuation, or withdrawal.

    Bonuses and Other Rewards: The Company periodically offers bonuses or rewards for referring new Members to the Program or for specific actions. The terms and conditions associated with these offers will dictate how they are earned and paid if they differ from this Agreement. All bonuses and rewards are subject to review by the Company, and we reserve the right to withhold, deny, or cancel any bonuses and/or rewards and/or terminate your Account if, at our sole discretion, we deem any bonuses and/or rewards as fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with our Referral Program Terms, this Agreement, or any applicable law or regulation. Our decisions in this regard are final

    Redemption & Issuance of eGold and Other Rewards

    Requirements: To receive eGold points (eGold) and other rewards, you must meet certain requirements as outlined below:

    1. Verification of Identity: You may be required to provide supplementary Know Your Customer (KYC) details, especially if needed for redemption and depending on your country of residence. This is to ensure compliance with legal and regulatory requirements.
    2. Accrual of eGold Points: You can earn eGold Points by making purchases on the Goldbck website or through affiliate partners. The rate of earning points may vary depending on the specific vendor and purchase amount.
    3. Cashback (Goldback): Cashback (Goldback) is equivalent to eGold Points and can be earned through your purchases. The Company receives compensation for referring buyers to participating retailers, and a portion of this fee is given back to Members as Cashback (Goldback) in the form of eGold Points.
    4. Online Cashback (Goldback): To earn Cashback (Goldback) in eGold points online, you must register for an Account, sign in to one of the Company Properties, use shopping links within the Company Properties, and complete your purchase during the same shopping session that began with clicking on the shopping link. Visiting other sites before completing your purchase or using unauthorized coupons may affect your Cashback (Goldback) eligibility.
    5. In-Store Cashback (Goldback): In-Store Cashback (Goldback) allows you to earn eGold Points for purchases made at specific physical Affiliate Store locations. To be eligible, you must link your payment card to an "in-store" offer ("Card Linked Offer") and use that payment card to complete the purchase according to the Card Linked Offer's terms.
    6. Browser Extension: The Browser Extension may enhance your Cashback (Goldback) shopping experience. Usage of the Browser Extension is subject to the Goldbck Cashback (Goldback) privacy policy.
    7. Gift Cards: The Company may offer gift cards as part of promotions or as redemption options for your Cashback (Goldback). These gift cards are subject to the terms and conditions of the gift card issuer and the relevant policies of the Affiliate Store.

    Cashback (Goldback) Exclusions: Cashback (Goldback) is typically earned based on your net purchase amount, excluding taxes, fees, shipping, gift-wrapping, discounts, credits, returns, cancellations, extended warranties, and purchases of gift cards. Exclusions may vary by store and product category.

    Store Policies: Products purchased from Affiliate Stores or Sellers, whether online or in-store, are governed by the policies of the respective Affiliate Store or Seller, including exchange and shipping policies. The Company is not responsible for these policies or any interaction you have with Affiliate Stores or Sellers.

    Bonuses and Other Rewards: The Company may offer bonuses or rewards for referring new Members or for specific actions. The terms and conditions of these offers will dictate how they are earned and paid, and the Company reserves the right to review and enforce these terms.

    Donations: Goldbck.com provides you with the option to donate a portion or all of your Cashback (Goldback) earnings to charitable causes. Importantly, Goldbck does not charge any fees for this service nor does it deduct any percentage from the donated Cashback (Goldback) earnings. It's crucial to note that donations made through Goldbck are not eligible for tax deductions. Further details regarding donations can be found in a separate section outlining additional terms and conditions.

    Account Adjustments: Goldbck.com reserves the right to make adjustments to your Account by deducting Cashback (Goldback) in cases involving returns or cancellations related to Cashback (Goldback) Program purchases. These adjustments are carried out at the sole discretion of Goldbck and are in full compliance with this Agreement, applicable Company policies and terms, the conditions set forth by Affiliate Store offers, as well as all relevant laws, rules, and regulations. It's important to understand that the determination of whether a purchase made through an Affiliate Store qualifies for Cashback (Goldback) rests entirely with Goldbck.

    In instances where an Affiliate Store fails to report a transaction to Goldbck or neglects to make payments to Goldbck for any reason, Goldbck reserves the right to cancel the associated Cashback (Goldback) linked to that specific transaction. Monitoring your Account regularly to ensure the accurate crediting and payment of Cashback (Goldback) and the accuracy of your Account balance is your responsibility. If you believe that your eGold points have not been correctly credited to your Account, you must contact Company Member Services within ninety (90) days of the transaction. Additionally, the Company retains the discretion to make adjustments to Accounts concerning any Cashback (Goldback) it deems fraudulent, abusive, unethical, suspicious, or in violation of the Referral Program Terms outlined in this Agreement or any other applicable laws or regulations. Please note that Company decisions in these matters are considered final. If you disagree with any adjustments made to your Account or the payments issued to you, your sole recourse is to withdraw from the Program.

    Taxes: It's important to be aware that you may be subject to taxation on bonuses and other benefits, such as merchandise or travel, received through member referrals or other promotional activities. The applicability of these taxes depends on the tax laws of federal, state, and local jurisdictions. You are solely responsible for

    Account Updates: By agreeing to these terms, you commit to maintaining the accuracy, completeness, and currency of your Account information by regularly updating it within the Company Properties. To effect changes to your Account details and payment preferences, you must log in to your Company account and provide your password. You have the capability to monitor your account status and review recent transaction and earnings history at any time within the Company Properties. Safeguarding your account information, including your username and password used for Program access, is your responsibility. Any use of your username and password will be treated as your own action, and the Company is authorized to act based on instructions received through your password, without assuming liability for transactions carried out by another party using your password. In the event of a security breach involving your Account, it is essential that you promptly change your password and notify us of such a breach. Failing to report such a breach in a timely manner will lead to the presumption that any instruction transmitted using your username and password is genuine and authorized by you, relieving us of any obligation to investigate the propriety of such instruction.

    Account Activity: To maintain an Active Account, you must have engaged in one of the following activities within the past twelve (12) months:

    1. Updated your Account information.
    2. Shopped or initiated a shopping trip via the Company Properties.
    3. Linked a payment card to an in-store offer.
    4. Accrued Cashback (Goldback).
    5. Logged in to your Account.

    Should your Account remain inactive for more than twelve (12) consecutive months, and if the balance in your inactive Account is zero or becomes zero, the Company reserves the right to permanently close the Account and cease the maintenance of your account records and Program access. In certain force majeure situations, extensions of 6-12 months may be granted, subject to a case-by-case evaluation.
    Please note that, unless prohibited by applicable law, if you have not engaged in any of the activities mentioned above for more than twelve (12) consecutive months, the Company may debit your Account balance with a monthly "Maintenance Fee" of two dollars ($2.00). This fee is intended to cover the cost of account maintenance conducted as part of our regular business operations until you reactivate your Account by participating in one of the activities listed in the subsections above, or until your account balance reaches zero. Importantly, these Maintenance Fees are non-refundable and will not result in a negative account balance or create any debt to the Company. Any owed amount may be deducted from the Points held in your Member's Account, with any remaining Points being forfeited for Accounts that have been inactive for twelve (12) consecutive months.

    Fraudulent Activity: We have the right to thoroughly investigate any actions, including purchases, referrals, or interactions with our platform, that we suspect, at our sole discretion, are abusing or have abused the Program. If we determine that a member is abusing or has abused the Program, we reserve the right to revoke Cashback (Goldback), disqualify them from future rewards, and terminate their account. Examples of abuse include consistently returning products after receiving Cashback (Goldback) credits or creating multiple accounts for fraudulent referrals. Accounts created under the Refer-A-Friend Program with identical names, addresses, email addresses, or other identifying features may be considered fraudulent referrals. Failure to comply with this Agreement, engaging in fraudulent or abusive activity related to earning Cashback (Goldback) or other rewards, or providing false information may result in account termination and forfeiture of earned Cashback (Goldback) rewards. If we suspect or detect fraudulent activity linked to your account, we may choose to delay or withhold Cashback (Goldback) payments. Any suspected or confirmed instances of fraudulent activity will be escalated and reviewed following our established fraud process. Decisions made by us are final.

    Receiving Communications: We offer software applications ("Company Applications") for accessing our Programs without visiting www.Goldbck.com. References to Company Properties in this Agreement include Company Applications. It's important to note that Company Applications and their underlying technology should not be exported or re-exported to countries under UN sanctions. We will not export to countries subject to U.S. embargoes or to individuals on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By using Company Applications, you confirm that you are not located in, under the control of, or a national or resident of any such restricted country or on any such restricted list. You also commit to complying with all applicable export control laws. If you are a U.S. government end-user, we are licensing the Company Application to you as a "Commercial Item" as defined by the U.S. Code of Federal Regulations. As such, the rights granted to you for Company Applications align with the rights granted to all other users under this Agreement. Additionally, it's essential to adhere to our prohibition against engaging in transactions with citizens of countries under sanctions. The countries currently blocked by our platform include Iran, North Korea, Syria, Sudan, Cuba, Venezuela, Crimea, Sevastopol, Afghanistan, Yemen, Somalia, Zimbabwe, Nicaragua, Mali, Libya, Lebanon, Iraq, Central African Republic, Congo, Burundi, South Sudan, Kosovo, Artsakh, Northern Cyprus, Abkhazia, Transnistria, and the Sahrawi Republic. Conducting any transactions with individuals from these countries is strictly prohibited. For more information and to stay updated on countries under sanctions, you can refer to the Sanctions Map.

    Company Applications and Export Restrictions: We offer software applications ("Company Applications") to access our Programs without visiting www.Goldbck.com. References to Company Properties in this Agreement include Company Applications. Please note that Company Applications and their underlying information and technology should not be exported or re-exported to countries under UN sanctions. We will not export to countries subject to U.S. embargoes or to individuals on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By using Company Applications, you represent and warrant that you are not located in, under the control of, or a national or resident of any such restricted country or on any such restricted list. You further confirm your commitment to complying with all applicable export control laws. If you are a U.S. government end-user, we are licensing the Company Application to you as a "Commercial Item" as defined by the U.S. Code of Federal Regulations. As such, the rights granted to you for Company Applications align with the rights granted to all other users under this Agreement.

    List of Sanctioned Countries: We prohibit transactions with citizens of countries under sanction, which are blocked by our platform. These countries include Iran, North Korea, Syria, Sudan, Cuba, Venezuela, Crimea, Sevastopol, Afghanistan, Yemen, Somalia, Zimbabwe, Nicaragua, Mali, Libya, Lebanon, Iraq, Central African Republic, Congo, Burundi, South Sudan, Kosovo, Artsakh, Northern Cyprus, Abkhazia, Transnistria, and the Sahrawi Republic. Engaging in transactions with citizens of these countries is strictly prohibited. You can refer to the Sanctions Map for more information on these sanctions. https://www.sanctionsmap.eu/#/main

    Social Sign-On: When you access or use the Company Properties, you may encounter services from one or more third-party providers ("Third-Party Platforms"), such as Facebook, Google, and Goldbck ID, available to simplify the sign-in or account creation process. Please be aware that using Third-Party Platforms for these purposes is subject to their terms, conditions, and privacy policies ("Third-Party Terms"). Your Goldbck ID (eGold Rewards ID) is also governed by the Goldbck Terms & Conditions and Privacy Policy.

    Inbox Connections: If you choose to create or sign in to your Program Account using your Google email account credentials, your Google email account will be linked to your Program Account. We may also offer the option to link email accounts from other service providers to your Program Account. You can disconnect linked email accounts at any time through your Program Account settings or by revoking authorization through your email account settings. Linking your email account is not mandatory for Membership. This connection allows us to access your email account content ("Email Content"). Rest assured that we will not delete or modify your email content. We may use your Email Content to expedite and improve the confirmation of your Cashback (Goldback) and personalize your Program experience. For more information on how we use your Email Content, please refer to our Privacy Policy.

    Providing Feedback: As part of the Program, you may provide us with feedback, comments, ideas, suggestions, ratings, reviews, and other information about our Programs ("Feedback"). By providing Feedback, you grant us, our affiliates, and agents a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display the feedback for any legal purpose, including using it in advertising and promotional materials or improving our products, services, and those of our affiliates.

    Community Behavior: Your participation in the Program means you are part of a community that relies on responsible conduct. Members must refrain from transmitting or communicating content that may constitute ethnic slurs, obscenities, sexually explicit material, inflammatory or derogatory comments, or anything construed as harassing or offensive. This prohibition extends to content targeted at the Program, the Company Properties, our employees, contractors or agents, our Affiliate Stores or Sellers, or other Members. Communication through social media or other internet posts that breach these community standards or promote fraudulent behavior is also not allowed. Breaching this provision may result in the suspension or termination of your access to the Program at our discretion, without prior notice.

    Intellectual Property: All rights, titles, and interests in the Program, the Company Properties, and the Content belong to the Company or its licensors. The Company retains all rights, title, and interest in its trademarks, including "Goldbck," "eGold," the Goldbck logo, the eGold logo, and other marks, service marks, trademarks, or logos. These marks must not be used in connection with unrelated products or services or in a way that may cause customer confusion or disparage the Company. Bidding on keywords containing these marks in search engines, using them in ad text, extensions, or banner ads without written consent from the Company is also prohibited. All other trademarks used in the Programs that are not owned by the Company are the property of their respective owners and may or may not be affiliated with the Company.

    Indemnification: You agree to indemnify the Company, our Affiliate Stores, our Sellers, their respective officers, directors, employees, successors, agents, and affiliates against all claims, damages, losses, and causes of action, including attorneys' fees and court costs, arising from your breach of this Agreement or the materials you provide, including those provided through your username and/or password. You also agree to cooperate fully in our defense and/or settlement of any claim and allow us to assume exclusive control over the defense and payment of any matter subject to indemnification by you at our reasonable discretion.

    Disclaimer and Limitation of Liability: The Program, content, and Company Properties are provided "as-is" and without warranty of any kind, whether express or implied. We do not offer warranties of title, merchantability, fitness for a particular purpose, or non-infringement. We do not warrant the quality, accuracy, completeness, reliability, or validity of the Programs, content, or Company Properties. We also do not guarantee that the Company Properties will be uninterrupted or error-free or free of viruses or other harmful components. Moreover, we do not warrant, guarantee, or make representations regarding the quality or accuracy of advertisements for products or services offered by our affiliate stores or sellers. To the extent permitted by applicable law, the Company shall not be liable for any special, incidental, consequential, statutory, exemplary, punitive, or other indirect damages, including loss of profits, data, or use, even if we have been advised of the possibility of such damages. To the maximum extent allowed by applicable law, our maximum aggregate liability under this Agreement will not exceed fifty U.S. dollars ($50) or the maximum Cashback (Goldback) amount received by you in the last four years from the date of accepting these terms, whichever is greater. This limitation applies to all liabilities or causes of action, whether alleged or arising from negligence, breach of contract, or any other claim, whether in tort, contract, or equity.

    Termination Clause: This Agreement is effective upon your acceptance and remains valid until either you or we decide to terminate your Program membership. We reserve the right to terminate this Agreement and your access to the Program at any time, with or without cause. Any breach of this Agreement or the Program's terms and conditions may result in the termination of your account, leading to the forfeiture of any pending or previously earned Cashback (Goldback) and other rewards. We may discontinue, cancel, suspend, modify, or limit access to the Program or any aspect of the Program or any component of our Company Properties, without prior notice, at our sole discretion. You acknowledge that we hold no liability to you or any third party for any changes, suspensions, or terminations of the Program or your access to Company Properties. If you find any aspect of the Program unsatisfactory, your only recourse is to discontinue your participation. Upon termination of the Program, your right to use the Program, Company Properties, and receive Cashback (Goldback) and other rewards will cease. This termination will not affect any legal or equitable remedies available to either party.

    Specifics of the Goldbck Program: Goldbck retains the authority to suspend or terminate the Program or a user's participation at its discretion. We also reserve the right to suspend accounts or invalidate Loyalty Points if there are suspicions of abuse, fraud, or violations of the Goldbck Terms of Service or Payments Terms of Service. The range, variety, and types of services and products available for redemption using Loyalty Points are subject to change without notice. Additionally, we may review and investigate all referral activities and may suspend accounts or adjust referrals as deemed appropriate and fair.

    Membership Requirements: To become a Member, you must be at least 18 years old and provide your email address and password to establish your Program Account ("Account"). Your Account will be linked to a Goldbck ID, granting access to specific websites and services of other Goldbck group companies using the same account credentials. Each individual is limited to a single Account. To redeem certain offers and promotions from our other Programs, you may need to provide additional information. Information submitted in one Program may be stored and accessible for use in other Programs, including saved payment card details. All data collected from you is subject to our Privacy Policy, which is incorporated by reference.

    Eligibility for Rewards: The Program is exclusively accessible to eGold Rewards-logged in users. To qualify, you must have an active Goldbck Account and remain logged in on our site from the moment you begin searching for your itinerary items until you complete your payment. Your Goldbck Account must be active before making any bookings to earn eGold Rewards ("Goldbck Rewards"). eGold Rewards will only be granted when bookings/purchases are made on our site or app while you are logged in to your Goldbck Account and you remain logged in during the booking and payment process. Your eGold points in your Goldbck Wallet are non-transferable and cannot be combined with other user profiles or Goldbck Accounts. Goldbck reserves the right to monitor your Goldbck Account and may deactivate or suspend it in case of fraudulent activity or suspicious behavior without prior notice.

    Usage of eGold Points: Your eGold Points / Goldbck Rewards are strictly for your personal use under your Goldbck Account. You may not assign, sell, transfer, pledge, or encumber your Goldbck Rewards for any reason. Goldbck can adjust, deduct, amend, and/or cancel your eGold Points in your Goldbck Account without prior notice or approval.

    Calculation of eGold Points: Your eGold Points are calculated as a percentage of the payment charged when you make a qualifying purchase on our site. The calculation is based on the total amount you have actually paid and does not include amounts deducted due to promotions, point redemptions, or unique codes.

    Exclusions from Rewards: Certain items are not eligible for eGold Rewards, including installment fees, room upgrades at hotels, additional room nights purchased through our call center or directly through hotel providers, flight upgrades, and add-on items such as luggage, travel insurance, and food purchased through the airline website or our call center. Reservations/purchases made on Goldbck.com before the introduction of the Program are also excluded.

    Activation of eGold Rewards: Your eGold Rewards will be awarded, activated, and added to your Goldbck Account after you have completed your travel. Completion of travel is defined as the departure date of your originating flight for one-way flight bookings, the departure date of your return flight for round-trip flight bookings, and the checkout date for hotel bookings. eGold Points earned from Pay at Hotel bookings will be canceled if you cancel your booking, shorten your stay, or fail to show up during your stay period. If your Goldbck Account is incorrectly credited with eGold Points, we reserve the right to adjust, modify, or debit the eGold Points in the following month's accounting. Please report any such discrepancies to us in good faith.

    Redeeming eGold Points: You can redeem your eGold Points when purchasing flights, hotel rooms, flight + hotel packages, or other travel products on the Goldbck website at eGOLDSHOP/eGOLDTRAVEL. To redeem your eGold Points, you must meet certain criteria, including reaching the minimum redemption threshold. Please note that we retain the right to modify the conversion rate, earning rate, or redemption value of your Goldbck Rewards at our discretion without prior notice or consent.

    About Goldbck: Goldbck functions as a product and service aggregator within an affiliate platform. All purchases are subject to the terms and conditions of our partner businesses, including travel and hotel partners. It's important to note that Goldbck is not responsible for the terms and conditions set by these partners. We strongly recommend reviewing the terms and conditions of our partners before making any purchases. Goldbck shares a portion of the referral fees it receives from its partners with its members in the form of eGold Points.
    Your eGold Points are governed by our Reschedule and Refund policy, which is outlined in our general site Terms of Use and these Rewards Program Terms. It's crucial to understand that if you cancel or modify your travel plans, your redeemed eGold Points cannot be refunded. Regardless of the outcome of your refund request, redeemed eGold Points cannot be returned. In situations where you request a refund for only part of your bookings made on our site, your eGold Points will only be deducted for the bookings for which you requested a refund, while the remaining eGold Points will follow our standard activation schedule. When you submit a flight rescheduling request, your eGold Points will remain unchanged, regardless of the new booking's total price. For rescheduled hotel bookings, your eGold Points will be adjusted based on the new total price, and the activation date for your new rewards will be determined by your new booking's checkout date. It's essential to understand these dynamics to manage your eGold Points effectively.
    Refunds of eGold Points can only be initiated by our travel partner and will be reimbursed at the latest Gold price plus a 5% handling fee of Gold. Any other transaction costs generated from the refund will be deducted accordingly.

    Legal Provisions: In the event that any provision within these terms is deemed invalid, void, or unenforceable, that specific provision (or the part causing its invalidity, voidness, or unenforceability) will be removed. The removal of such provision will not affect the validity and enforceability of the remaining provisions. The security of the gold inventory is guaranteed, whether it's in transit or stored in state-of-the-art bonded vaults managed by globally recognized security firms. Gold entrusted to our company is fully insured for its full replacement value. The management of Gold Finance is overseen by a Dubai DMCC registered GOLD trading company in the UAE and, for Indian Residents, by PAMPMMTC.

    eGold Purchase as an Alternative to Digital Gold: The direct purchase of "eGold" is exclusively available to Indian residents. For non-Indian residents, the purchase of digital gold is possible through third-party platforms, such as banks or financial institutions. Depending on your location, the custodian and manager of your digital gold may vary. For Indian residents, MMTC-PAMP is the exclusive custodian and manager of digital gold. It's essential to carefully review the MMTC-PAMP terms and conditions and policies, which provide details about fees, risks, and other terms associated with the investment. You can find this information at https://www.mmtcpamp.com/ and https://www.mmtcpamp.com/policy. Before investing in digital gold, conduct thorough research and understand the associated risks, including fees and platform-specific terms

    Additional Information for Goldback.com (eGold Rewards): Goldback.com offers the eGold Rewards program, allowing you to earn eGold rewards when you shop with participating merchants. eGold is a digital representation of gold stored in a secure vault, fully backed by physical gold, and redeemable for physical gold at any time. To participate in the eGold Rewards program, create a Goldback.com account and link your credit or debit card. When shopping with participating merchants, you earn eGold rewards equivalent to 1% of your purchase amount. These rewards can be redeemed for physical gold or other rewards like gift cards or travel miles. The eGold Rewards program is subject to the terms and conditions of the Goldback.com website.

    Risks of Investing in Digital Gold: Digital gold typically mirrors the price of physical gold but may involve associated fees for buying and selling. It's essential to compare prices before purchasing. Digital gold is a relatively new investment, and there may be limited historical data available to predict its future performance. It's important to note that digital gold is not FDIC insured, meaning that you may lose your investment if the platform you purchase it from goes bankrupt.

    For non-Indian Residents: Non-Indian residents can earn up to 6% per annum interest on staking loyalty points (eGold). The interest percentage varies based on the staking period. Staking eGold points is not automatic; a minimum of 10 grams (10,000 milligrams) of GOLD can be staked for 3, 6, 9, and 12-month periods, managed by a third-party service provider. The Company reserves the right to amend, modify, or terminate this service. We retain the right to update these terms without prior notice. Any modifications will be effective upon posting on the Goldbck.com website, applications, or services. Your continued participation in the Program after any changes constitutes consent to those amendments.

    Miscellaneous:

    • The Company can transfer, assign, or dispose of these Terms and Conditions without your consent. However, you may not assign your rights and obligations under this Agreement without our prior written consent.
    • Your Goldbck Account and eGold Rewards Points are subject to our Terms and Conditions and the Rewards Program Terms, which integrate the terms in our general site Terms of Use.
    • Fraudulent or malicious activity on your Goldbck Account may lead to deactivation or suspension, including the confiscation of any rewards obtained through eGold Rewards Points redemption.
    • Legal action may be taken against fraudulent or malicious use of your Goldbck Account and eGold Rewards.
    • If any provision of these Rewards Program Terms is found to be invalid or unenforceable, it will be severed, while the remaining provisions will remain valid and effective.
    • These Terms may be subject to additional terms and conditions applicable when using certain services, affiliate services, third-party content, or third-party software.

    Grievance Redressal Mechanism: Complaints, instances of abuse, or concerns related to content, comments, or breaches of these terms should be reported promptly to the designated Grievance Officer. Grievance Officer: TravolierPay India PVT LTD Address: #49, 2nd Floor, R.S Plaza, Bellary Main Road, Ganganagar, Bangalore, 560024, India Email: [email protected]

    Governing Law and Dispute Resolution: This Agreement is governed by UK common law, and any disputes will be resolved through binding arbitration following the rules and procedures of the Delhi International Arbitration Centre. These Terms will be construed in accordance with UK common law. If any provision of these Terms is found to be invalid or unenforceable, it will be severed, while the remaining provisions will continue to be fully valid and effective. The decision of the arbitrator is final and binding.
    These revised terms and conditions aim to provide clearer information about the eGold Rewards program, the purchase of digital gold, and associated risks. They also clarify legal provisions, grievance mechanisms, and the governing law for dispute resolution. Please review them carefully before participating in the program or making any transactions on Goldbck.com.

Copyright © 2022 Global Hotelier PTE. LTD | TravolierPAY India Pvt Ltd | TravolierPAY LTD - All rights reserved.

Top