Last update: 14th of September 2023

Introduction: At Goldbck, safeguarding your privacy is of paramount importance to us. We understand the critical need to protect personal information, and this Privacy Policy applies to all services, applications, platforms, websites, and affiliated ventures offered by Goldbck.

The Goldbck Service, comprising the website and the Goldbck mobile application, is operated collectively by Global Hotelier Pte. Ltd., TravolierPay Ltd UK, and TravolierPay India Pvt Ltd, hereinafter referred to as "us," "we," or "our" in this policy.

In this document:

  • "You" or "Users" refers to all individuals who use, subscribe to, publish through, join, or visit Goldbck.
  • "Goldbck Service" encompasses the applications, platform, website, and services controlled, operated, or produced by Goldbck.

By utilizing the Goldbck Service, you explicitly consent to the practices of handling information as described in this Policy. Your use of the Goldbck Service and any personal data you provide through it is consistently subject to this Privacy Policy and the Terms of Use.

SERVICE: The term "Service" encompasses both the website and the Goldbck mobile application, both of which are operated by Global Hotelier Pte. Ltd., TravolierPay Ltd UK, and TravolierPay India Pvt Ltd.

PERSONAL DATA: "Personal Data" refers to information about a living individual that can be used to identify that person. It includes data generated automatically by your use of the Service or data associated with the Service's infrastructure.

COOKIES: "Cookies" are small files stored on your device (computer or mobile device).

DATA CONTROLLER: A "Data Controller" is a natural or legal person who, alone or in conjunction with others, determines the purposes and means of processing personal information. In this Privacy Policy, we serve as the Data Controller of your Personal Data.

DATA PROCESSORS (OR SERVICE PROVIDERS): "Data Processors" or "Service Providers" refer to natural or legal persons who process data on behalf of the Data Controller. We may employ various Service Providers to enhance the efficiency of data processing.

DATA SUBJECT (OR USER): A "Data Subject" is any living individual who uses our Service and is the subject of Personal Data.

Information Collection and Usage

Information You Provide:

  • You may furnish Goldbck (eGold Rewards) with certain personally identifiable information, such as your name, nationality, date of birth, email address, credit card number, postal mailing address, and telephone numbers. You may provide this information when using specific Goldbck services or products, participating in contests or sweepstakes, or engaging with the features and functionalities of the Goldbck Service.
  • If you register as a provider, we may also collect identity information, tax registration numbers, and business-related details like business licenses.
  • During contact with our contact center, we may record your conversations and collect additional information for identity verification
  • In the context of transactions and payment services, we may collect information such as virtual currency addresses, bank account numbers, billing and delivery details, and credit/debit card information.
  • We maintain records of users' activities within the Service, including technical details like your browser type and version, your account's last access time, IP addresses, web pages visited before or after using Goldbck, and the dates and times of your visits.
  • We also employ these technologies to gather information about your interaction with email messages, such as whether you opened, clicked, or forwarded an email. This data is collected from all users and may be correlated with other user information
  • We track users' browsing, purchasing, and donation activities on our platform, including IP addresses, browsing patterns, behavioral patterns, and device information. Additionally, we compile statistical information about visitors, including browser software, operating systems, pages viewed, and mobile network information.

Third-Party Web Beacons and Buttons: Goldbck may display third-party content, including third-party advertising, on the Goldbck Service. Third-party content might utilize cookies, web beacons, or other mechanisms to obtain data when you view such content on the Goldbck Service. We may also implement third-party buttons (e.g., Facebook "like" or "share" buttons) that may function as web beacons, even without your direct interaction. Data collected through these mechanisms is gathered directly by the respective third parties, not by Goldbck.

Information from Other Sources: We may obtain information from third parties and other sources not directly affiliated with the Goldbck Service, such as our partners and advertisers. Information collected at trade shows, industry events, and other functions may include user names, addresses, phone numbers, and email addresses.

Types of Data Collected

Personal Data

  • While using our Service, you may be asked to provide personally identifiable information, such as:
    • Email address
    • First and last name
    • Phone number
    • Address (including state, province, ZIP/postal code, and city)
    • Cookies and Usage Data
  • We may use your Personal Data to contact you through newsletters, marketing materials, or other information that might interest you. You can opt out of receiving these communications by following the unsubscribe instructions provided in our emails or by contacting us.

Personal Data

  • We may collect information sent by your browser when you visit our Service or access it via a mobile device, known as "Usage Data." This includes your computer's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visits, the duration spent on those pages, unique device identifiers, and other diagnostic data.
  • When you access our Service on a mobile device, this Usage Data may encompass information about your mobile device, including its type, unique ID, IP address, operating system, mobile internet browser type, and other diagnostic data. Location Data may also be collected, which we use to provide Service features and improve customization. You can enable or disable location services on your mobile device through device settings.

Tracking Cookies Data

  • We utilize cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies are small data files, often with anonymous unique identifiers, sent to your browser from a website and stored on your device. Other tracking technologies, such as beacons, tags, and scripts, are also used to collect and track information and enhance our Service.
  • You can configure your browser to decline all cookies or provide notifications when a cookie is sent. However, refusing cookies may limit your ability to use certain parts of our Service.
  • Examples of Cookies we use include:
    • Session Cookies, which operate our Service.
    • Preference Cookies, which remember your preferences and settings.
    • Security Cookies, used for security purposes.
    • Performance and Analytics Cookies, which collect data about your website usage.
    • Advertisement and Targeting Cookies, set by our advertising partners for personalized ad delivery.

Use of Data : Global Hotelier Pte. Ltd., TravolierPay Ltd UK, and TravolierPay India Pvt Ltd utilize collected data for various purposes, including:

  • Maintaining and providing our Service
  • Notifying you about Service changes
  • Enabling your participation in interactive Service features
  • Offering customer support
  • Conducting analyses and gathering valuable insights for Service improvement
  • Monitoring Service usage
  • Detecting, preventing, and addressing technical issues
  • Providing news, special offers, and information about other goods, services, or events related to what you have inquired about, unless you opt out

We collect and process personal information when we have a legal basis for doing so under applicable data protection laws, such as the PDPA. This includes cases where:

  • Processing is necessary to provide the Services and ensure safety and security.
  • It serves a legitimate interest not overridden by your rights and interests, such as research, development, marketing, and protection of legal rights.
  • You grant explicit consent for a specific purpose.
  • Legal obligations require processing.

We may use your email address or mobile number for administrative communications, such as notifying you of major Goldbck Service updates and sending privacy or security-related notices. Information collected informs our understanding of user usage trends and preferences, enhancing the Goldbck Service's functionality and appearance.

If you are from the European Economic Area (EEA), the legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context of collection:

  • We need to perform a contract with you.
  • You have given us permission to do so.
  • Processing aligns with our legitimate interests and does not infringe upon your rights.
  • It is necessary for payment processing.
  • Compliance with the law is required.

Global Hotelier Pte. Ltd., TravolierPay Ltd UK, and TravolierPay India Pvt Ltd will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable laws. We will also retain Usage Data for internal analysis purposes, ensuring the security and functionality of our Service. Specific retention periods may vary based on the nature of the data and legal obligations.

If you've granted us consent to use your personal information for a specific purpose, you retain the right to change your consent at any time. In certain cases, you may exercise rights under the PDPA and GDPR, including:

  • Requesting access to your personal information.
  • Requesting correction of inaccurate personal information.
  • Requesting the erasure of personal information.
  • Requesting restriction of personal information processing.
  • Requesting the transfer of personal information.

These data privacy rights may not apply to Goldbck when we process personal information as a data processor on behalf of our partners. In such cases, you should direct requests regarding your European data privacy rights to our partners, who act as data controllers.

Data Transfer: Your information, including Personal Data, may be transferred to and stored on computers located outside your jurisdiction, where data protection laws may differ. By consenting to this Privacy Policy and submitting your information, you agree to such transfers.

Global Hotelier Pte. Ltd., TravolierPay Ltd UK, and TravolierPay India Pvt Ltd take necessary steps to ensure your data's secure treatment in compliance with this Privacy Policy. We only transfer your Personal Data when adequate controls, including data and personal information security, are in place.

Business Transaction: If Global Hotelier Pte. Ltd., TravolierPay Ltd UK, or TravolierPay India Pvt Ltd becomes involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide prior notice and update you regarding such transfers and any changes in our Privacy Policy.

Disclosure for Law Enforcement: Under specific circumstances, Global Hotelier Pte. Ltd., TravolierPay Ltd UK, and TravolierPay India Pvt Ltd may be obliged to disclose your Personal Data as required by law or in response to valid requests from public authorities (e.g., a court or government agency).

Legal Requirements: Global Hotelier Pte. Ltd., TravolierPay Ltd UK, and TravolierPay India Pvt Ltd may disclose your Personal Data in good faith when necessary:

  • To comply with legal obligations.
  • To protect and defend the rights or property of Global Hotelier Pte. Ltd./TravolierPay Ltd UK/TravolierPay India Pvt Ltd.
  • To prevent or investigate potential wrongdoing related to the Service.
  • To safeguard the personal safety of Service users or the public.
  • To protect against legal liability.

The security of your data is vital to us. We employ commercially acceptable means to protect your Personal Data; however, absolute security cannot be guaranteed during data transmission over the internet or electronic storage.

Service Providers: We may employ third-party companies and individuals to facilitate our Service (referred to as "Service Providers"). These Service Providers provide services on our behalf, assist us in Service-related tasks, or help us analyze how the Service is used. These third parties are granted access to your Personal Data solely for these specific tasks and are obligated not to disclose or use it for any other purpose.

Analytics: To monitor and analyze Service usage, we may utilize third-party Service Providers. One such provider is Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google may employ collected data to personalize ads on its advertising network. For Google's privacy practices, visit

Behavioral Remarketing: Goldbck uses remarketing services to deliver ads to you on third-party websites after you've visited our Service. This involves cookies, which help inform, optimize, and serve ads based on your prior Service visits. Remarketing services are provided by several platforms:

  • Google Ads (AdWords)
    • To opt out of Google Analytics for Display Advertising, customize Google Display Network ads, or install the Google Analytics Opt-out Browser Add-on, visit
    • For Google's privacy practices, visit
  • Twitter
    • For Facebook's interest-based ad opt-out instructions, follow Read about Facebook's data policies at
  • Pinterest
    • You can enable Pinterest's "Do Not Track" functionality on your web browser to opt out from interest-based ads. Learn more at and

Payments: When we offer paid products or services through our Service, we use third-party services for payment processing (e.g., payment processors). Goldbck does not store or collect your payment card details. These details are provided directly to third-party payment processors, governed by their Privacy Policy. These processors adhere to PCI-DSS standards for secure payment data handling.

Links to Other Sites: Our Service may contain links to third-party websites not operated by us. We strongly encourage you to review the Privacy Policies of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy: Our Service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us. If we become aware of such collection without parental consent verification, we will take steps to remove that information from our servers.

Changes to This Privacy Policy: We may periodically update our Privacy Policy. We will notify you of changes by posting the new Privacy Policy on this page, along with an email or prominent notice on our Service. Please review this Privacy Policy periodically for updates, as changes are effective upon posting on this page.

Copyright © 2022 Global Hotelier PTE. LTD | TravolierPAY India Pvt Ltd | TravolierPAY LTD - All rights reserved.